---
title: "Privacy Policy | eSIM.eco"
description: "Privacy policy for eSIM.eco by HelvetiaCom Mobile SA. Learn how we collect, use and protect your personal data."
lang: en
json-ld:
---

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# Privacy Policy

Last updated: October 2025

## 1\. Data Controller

HelvetiaCom Mobile SA, headquartered in Switzerland, is the data controller for personal data collected through the esim.eco website and related eSIM services.

## 2\. Data Collected

We collect the following categories of personal data:

-   • **Identification data**: first name, last name, email address 
-   • **Billing data**: complete address, ZIP code, city, country 
-   • **Payment data**: processed via SumUp (we do not store credit card data) 
-   • **Technical data**: eSIM ICCID, purchased package, purchase date 
-   • **Navigation data**: cookies, IP address, browser type 

## 3\. Purpose of Processing

Your personal data is processed to:

-   • Provide the requested eSIM services 
-   • Process payments and manage billing 
-   • Provide customer support 
-   • Send service-related communications 
-   • Comply with legal and contractual obligations 
-   • Improve our services 

## 4\. Legal Basis

The processing of your data is based on:

-   • Performance of the eSIM service contract 
-   • Explicit consent for marketing purposes 
-   • Legal obligations (tax data retention) 
-   • Legitimate interest for security and service improvement 

## 5\. Data Retention

Personal data is retained for:

-   • Contractual data: contract duration + 10 years (tax obligations) 
-   • Payment data: according to SumUp regulations 
-   • Navigation data: maximum 12 months 
-   • Marketing data: until consent withdrawal 

## 6\. Data Sharing

Your data may be shared with:

-   • **eSIM Partner**: RedTeaGo for eSIM service provision 
-   • **Payment Processor**: SumUp for payment processing 
-   • **Service Providers**: hosting, email, analytics 
-   • **Authorities**: when required by law 

## 7\. International Transfer

Data may be transferred outside the EU/Switzerland to countries with adequate protection levels or through appropriate safeguards (standard contractual clauses).

## 8\. Your Rights

You have the right to:

-   • **Access**: obtain a copy of your data 
-   • **Rectification**: correct inaccurate data 
-   • **Erasure**: request data deletion 
-   • **Restriction**: limit processing 
-   • **Portability**: receive data in structured format 
-   • **Objection**: object to processing 
-   • **Withdraw consent**: withdraw consent at any time 

To exercise your rights, contact us at: info@helvetiacom.ch

## 9\. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

## 10\. Changes to Privacy Policy

We reserve the right to modify this privacy policy. Changes will be posted on this page with the last update date indicated.

## 11\. Contact

For any questions regarding the processing of your personal data, you can contact us at:

**HelvetiaCom Mobile SA** Email: info@helvetiacom.ch Website: helvetiacom.ch

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